<body><script type="text/javascript"> function setAttributeOnload(object, attribute, val) { if(window.addEventListener) { window.addEventListener('load', function(){ object[attribute] = val; }, false); } else { window.attachEvent('onload', function(){ object[attribute] = val; }); } } </script> <div id="navbar-iframe-container"></div> <script type="text/javascript" src="https://apis.google.com/js/plusone.js"></script> <script type="text/javascript"> gapi.load("gapi.iframes:gapi.iframes.style.bubble", function() { if (gapi.iframes && gapi.iframes.getContext) { gapi.iframes.getContext().openChild({ url: 'https://www.blogger.com/navbar.g?targetBlogID\x3d12025236\x26blogName\x3dLaser+Toners\x26publishMode\x3dPUBLISH_MODE_BLOGSPOT\x26navbarType\x3dBLUE\x26layoutType\x3dCLASSIC\x26searchRoot\x3dhttp://lasertoners.blogspot.com/search\x26blogLocale\x3den_US\x26v\x3d2\x26homepageUrl\x3dhttp://lasertoners.blogspot.com/\x26vt\x3d-2492168518802966486', where: document.getElementById("navbar-iframe-container"), id: "navbar-iframe" }); } }); </script>

Friday, December 16, 2005

Brother MFC 8440 - All in One Review

Having been a Brother customer for some years using the MFC 8790 until it finally gave up the ghost, we recently upgraded to the MFC 8440 model as this was their top of the range machine.

The whole office was pleasantly surprised by the enhanced speed of the newer machine. having spent about 2 hours configuring it and programming in all our speed dials we were happily using the fax until I noticed that we were getting a number of failed transmits to some of our branches that use a fax machine and answering machine on the same line.

I initially assumed this was a problem on our end and so set about doing some tests to ascertain exactly where the fault was in our set up. This revealed that if the receiving party makes any sort of noise on the line (such as an answering machine outgoing message) the 8440 stops trying to sending the fax and just gives up. This leads to loads of redials until it occasionally manages to send the fax. Experimentation revealed that this also happened if anyone just picked up the phone on the receiving end and said 'hello'.

Obviously this was a problem given that lots of people use combined fax/answering machines and even Brother's manual tells you how to set up the 8440 in such a configuration. There is no way of knowing if the party you are dialling has a dedicated fax line and so you get a lot of wasted phone calls and failed transmissions.

This was raised with Brother and they sent out an engineer to test the machine. he found the same fault and so returned a week later to completely replace the innards of the machine. The problem persisted.

Then followed numerous frustrating phone calls to Brother UK to have them trot out a list of reasons why they thought the problem was an isolated incident. The final excuse was that we were using a digital telephone system and the 8440 was not compatible with it. This was disproved by dragging the machine down to our server room and plugging it directly into a normal analogue line. Same problem!

They then sent out their senior engineer who spent about 2 hours doing test calls and trying various configurations of the internal software. Finally he confirmed what I had been saying to Brother for the past 3 weeks. It was a firmware problem. He left saying that Brother Japan would have to work on the problem. In the meantime they would repair our old Brother MFC machine free of charge.

Great result so far! However we still wanted to use the 8440 machine. So we waited....and waited. Finally I called Brother UK again only to go back to the same old stories of why the problem was just isolated to us. We were using a digital exchange etc etc. They then simply gave me a code to give to my supplier and said they would just have to take the machine back.

That's fine but it doesn't take into account the fact that we now have to find another machine that will work, arrange for the old machine to be picked up, reprogram yet another machine etc etc. Not to mention the fact that Brother have refused to deal with an issue that they know exists. They seem to prefer to simply hope that no one else notices this problem.

So if you find the same problem with your 8440 (its easy to test) let Brother know and maybe they will take a slightly more enlightened view of customer service! Unless you are certain that every fax you are going to send is to a dedicated fax line I wouldn’t buy the 8440. Its great in every other way but it has this one big problem that presumably will never be fixed given Brother’s attitude to customer feedback.


At 2:17 AM, Blogger mikefrie16209959 said...

Make no mistake: Our mission at Tip Top Equities is to sift through the thousands of underperforming companies out there to find the golden needle in the haystack. A stock worthy of your investment. A stock with the potential for big returns. More often than not, the stocks we profile show a significant increase in stock price, sometimes in days, not months or years. We have come across what we feel is one of those rare deals that the public has not heard about yet. Read on to find out more.

Nano Superlattice Technology Inc. (OTCBB Symbol: NSLT) is a nanotechnology company engaged in the coating of tools and components with nano structured PVD coatings for high-tech industries.

Nano utilizes Arc Bond Sputtering and Superlattice technology to apply multi-layers of super-hard elemental coatings on an array of precision products to achieve a variety of physical properties. The application of the coating on industrial products is designed to change their physical properties, improving a product's durability, resistance, chemical and physical characteristics as well as performance. Nano's super-hard alloy coating materials were especially developed for printed circuit board drills in response to special market requirements

The cutting of circuit boards causes severe wear on the cutting edge of drills and routers. With the increased miniaturization of personal electronics devices the dimensions of holes and cut aways are currently less than 0.2 mm. Nano coats tools with an ultra thin coating (only a few nanometers in thickness) of nitrides which can have a hardness of up to half that of diamond. This has proven to increase tool life by almost ten times. Nano plans to continue research and development into these techniques due to the vast application range for this type of nanotechnology

We believe that Nano is a company on the move. With today�s steady move towards miniaturization we feel that Nano is a company with the right product at the right time. It is our opinion that an investment in Nano will produce great returns for our readers.

Online Stock trading, in the New York Stock Exchange, and Toronto Stock Exchange, or any other stock market requires many hours of stock research. Always consult a stock broker for stock prices of penny stocks, and always seek proper free stock advice, as well as read a stock chart. This is not encouragement to buy stock, but merely a possible hot stock pick. Get a live stock market quote, before making a stock investment or participating in the stock market game or buying or selling a stock option.

At 4:58 PM, Blogger forclosed said...

Hello, Your blog is awesome but I was looking for cleaning business so I guess im on my way searching some more. Thanks for the great info.

At 3:00 PM, Blogger paint2828 said...

Hi After searching page after page about how to start a cleaning business I ran across your blog which caught my attention because, of the amount of valuable and informative information you have. Unfortunately this is not exactly what I was looking for, however I enjoyed reading all your information. Thanks for the reading.

At 12:06 PM, Blogger paint2828 said...

Hello, I was doing some research and came across your blog. I'm not sure I found everything I needed exactly about cleaning business however I still found your information very useful so I thought I would say thanks for the info.

At 4:04 PM, Blogger paint2828 said...

Hay, Just wanted to let you know that I enjoyed your reading. I was actually looking for cheap toner cartridge but still found your blog useful. Thanks

At 5:27 PM, Blogger kevinlando9844 said...

I read over your blog, and i found it inquisitive, you may find My Blog interesting. So please Click Here To Read My Blog



Post a Comment

<< Home